Answers to your Questions
What Shipping Methods Are Available?
We ship via Australia Post regular shipping, however if you would like to receive your package quicker, we are able to ship via express postage or via courier at an extra charge, just contact us and state your order number.
How Long Will It Take To Get My Package?
With our normal shipping option, you should receive your package within 2-4 business days in the Melbourne region and up to 10 days elsewhere in Australia.
What Payment Methods Are Accepted?
We accept major credit cards (Mastercard, AMEX, VISA) as well as PayPal and bank transfer.
Is Buying On-Line Safe?
Yes! Our website keeps your details secure and all data is encrypted using a 256bit SSL certificate to ensure safe payments are made. Our payments are powered by Stripe, a major international payment gateway that is known for safety and security.
ORDERS AND RETURNS
How Can I Cancel Or Change My Order?
To cancel/change your order, please log in to your account and navigate to the ‘orders’ section. There you will be able to change/cancel your order. If you are having trouble, please contact us.
Do I need an account to place an order?
No, you do not have to have an account to purchase from us, however for ease of use, we recommend signing up for an account so you can manage and track all on going orders from your private account section.
How Can I Return a Product?
Products can be returned within a period of 14 days. In the case that a product is faulty, a full refund will be issued (shipping is non-refundable).