FAQs

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Answers to your Questions

[/vc_column_text][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal”][vc_column][vc_column_text]SHOPPING INFORMATION[/vc_column_text][vc_row_inner css=”.vc_custom_1410358946799{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1410358507947{padding-right: 5% !important;}”][vc_column_text]What Shipping Methods Are Available?

We ship via Australia Post regular shipping, however if you would like to receive your package quicker, we are able to ship via express postage or via courier at an extra charge, just contact us and state your order number.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1410358522387{padding-right: 5% !important;}”][vc_column_text]How Long Will It Take To Get My Package?

With our normal shipping option, you should receive your package within 2-4 business days in the Melbourne region and up to 10 days elsewhere in Australia.[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359860044{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal”][vc_column][vc_column_text]PAYMENT INFORMATION[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1410358507947{padding-right: 5% !important;}”][vc_column_text]What Payment Methods Are Accepted?

We accept major credit cards (Mastercard, AMEX, VISA) as well as PayPal and bank transfer.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1410358522387{padding-right: 5% !important;}”][vc_column_text]Is Buying On-Line Safe?

Yes! Our website keeps your details secure and all data is encrypted using a 256bit SSL certificate to ensure safe payments are made. Our payments are powered by Stripe, a major international payment gateway that is known for safety and security. [/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal” css=”.vc_custom_1410359869569{padding-top: 30px !important;padding-bottom: 65px !important;}”][vc_column][vc_separator][/vc_column][/vc_row][vc_row type=”boxed” background_style=”normal”][vc_column][vc_column_text]ORDERS AND RETURNS[/vc_column_text][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1410358507947{padding-right: 5% !important;}”][vc_column_text]How do I place an Order?

Just browse our Shop and add items to your cart. Once you are done, select the checkout/cart links from My Account.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1410358522387{padding-right: 5% !important;}”][vc_column_text]How Can I Cancel Or Change My Order?

To cancel/change your order, please log in to your account and navigate to the ‘orders’ section. There you will be able to change/cancel your order. If you are having trouble, please contact us.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1410358939666{margin-bottom: 20px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1410358507947{padding-right: 5% !important;}”][vc_column_text]Do I need an account to place an order?

No, you do not have to have an account to purchase from us, however for ease of use, we recommend signing up for an account so you can manage and track all on going orders from your private account section.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1410358522387{padding-right: 5% !important;}”][vc_column_text]How Do I Track My Order?

To track your order, just visit the Order Tracking page and enter your email and order number.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_row_inner css=”.vc_custom_1410359556421{margin-bottom: 85px !important;}”][vc_column_inner width=”1/2″ css=”.vc_custom_1410358507947{padding-right: 5% !important;}”][vc_column_text]Who should I to contact if I have any queries?

If you have any other queries please contact us via phone or email from our contact page.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″ css=”.vc_custom_1410358522387{padding-right: 5% !important;}”][vc_column_text]How Can I Return a Product?

Products can be returned within a period of 14 days. In the case that a product is faulty, a full refund will be issued (shipping is non-refundable).[/vc_column_text][/vc_column_inner][/vc_row_inner][/vc_column][/vc_row][vc_row css=”.vc_custom_1410359796122{padding-top: 60px !important;padding-bottom: 60px !important;background-color: #eaeaea !important;}” background_style=”normal”][vc_column][vc_column_text css=”.vc_custom_1484455085588{margin-bottom: 35px !important;}”]

Any unanswered questions? Contact Us

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